VoIP is fast becoming a mature service in the telecommunications industry. More and more consumers and business owners are starting to use VoIP for making International phone calls. For those who are not familiar with this protocol, here is a brief run down of the technology.
VoIP stands for Voice over Internet protocol. When the Internet first started, only text data is able to move through the protocol. Then developers started thinking of the possibility of transferring voice (instead of just text) over the Internet. This is made possible with the invention of special software and/or hardware. All that is needed, is a way to convert voice into digital data, transfer it over the Internet, and then convert the data back to voice format. That means whoever wishes to use VoIP will have to have special software or hardware installed.
Fortunately, many VoIP service providers either recommend compatible software, or they provide the right tools and equipment for their customers. There are many benefits to this technology. Here are some commonly known ones.
1) Much lower International calling rates.
Cost is, of course, on the top of everyone’s list. We all know that traditional land line to land line international calls can cost a bomb. Imagine having to make a conference call that will last for hours. That may easily cost a small fortune. But data transfer over the Internet is essentially free. In fact, if you subscribe to a VoIP service, you don’t even need to pay if you are calling another member of the network. You only pay when you try to call another land line. Even then, the rates are much more affordable compared to normal rates.
2) Not just for business.
VoIP services are not just for businesses. Customers can use them for personal use as well. For instance, let’s say you have a child studying abroad and you want to keep in touch. But you are worried about the telephone bills. You can always use this service to call your child for free. If your child doesn’t have Internet access, you can still use the service to call his dormitory line or his mobile phone, and save a bundle on bills.
3) Special features.
This is another major breakthrough of VoIP services. When you use a normal land line to make a phone call, you can’t do much with the call since the data is essentially in analog format. Voice service providers now offer additional web based services that help complement the technology. This is possible because of the use of the Internet. For instance, you can set up anonymous call rejection, call forwarding, call return, call waiting, etc. You manage all these features from a web based control panel, which means that you have full control over these features.
VoIP services are here to stay. They provide useful features that we don’t get with land lines, and they are more affordable. Take advantage of the benefits by signing up as a member today. Creating an account is usually free of charge.
If you have been following my series of articles on creating products for online businesses, you know I am a big believer in article writing and the use of article depository websites. Not only do I love article writing, but another passion is teleclasses and creating audio products for my customers.
Several of the big name Internet Marketers today are pushing the benefit of teleclasses, webinars, and teleseminars; whatever you choose to call them. Are these new age teaching methods very effective? If they were not, why would most large companies in America be using them as a form of employee development and client education?
With the advent of many of today’s telecommunication advances, teleclasses have evolved from being conducted over nothing more than a conference line, to calls broadcast to thousands of participants around the world. Not only can you use the teleclass itself as a product, but you can also have the conference or bridge line provider record the call for you. Almost immediately after ending the call, you have the ability to download an MP3 recording of your call.
You can then either place the recording on your website, in your blog as a podcast, or burn it onto a CD as a hardcopy product. Better yet, using a shopping cart program you can deliver the mp3 recording to a paying customer. Did it cost you anything to deliver it? No. Did it cost you anything to burn the recording onto a CD? No. Did you profit from the sale? Sure did, 100% profit.
The use of the teleclass line most times does not cost anything. The provider will charge for the downloading of the mp3 recording. However, using voice caption software or a $15 product from your local Radio Shack store, you can easily record the call onto a personal recording device yourself.
How else can you create product using teleclasses? You can order typed transcripts of the call from the provider. This then can be sold as a special report or manual to accompany the mp3 recording as a study course. The combinations are almost limitless. All it takes is about an hour of your time to conduct the teleclass and you are in business. So, have you jumped on the article writing bandwagon yet? If so, what have you done with those articles you have written?
This article will cover a few of the repurposing ideas I have used to develop many products from one article.
1. Blog entries. Use your article to post on your blog. Make sure you are providing your readers with specific content that will be of their interest.
2. Website content. Add your articles onto your website under a Free Resources tab. What a great service to offer your visitors.
3. Special Reports: After compiling the above 10 or 20 article together, you have a specialized special report. You would be surprised what people will pay for a specialized report ($19.97 on up)
4. CD & Podcast. Once you have 10 or 20 articles together on a specific topic, make a recording of yourself reading them. You can upload the recording as an mp3 download on your website or sites such as iTunes. You can post them to podcasting sites. You can sell the CD as a back end product when you sell someone your special report. ($29.97 on up)
5. Home study Course. package the CD and special report together and market it as a home study course. Makeup a 20 question test the purchaser can take and submit back to you to receive a certificate with their name embossed on it. ($67.97 on up).
As you can see, from one set or articles or a teleclass, you can create products blindfolded.
So, go ahead and give it a try. One hour and one teleclass will allow you to create at least 4 or 5 products, which will be an easy product line to create.
What if your company couldn’t use its computers for a day? How about your phones? Any phone system outage, even if it’s a short one, could result in financial losses and inconvenience for your business. Can you afford this disruption? Most businesses can’t.
Planning for any type of interruption in your telephone or data service should be a critical issue for any business. Unfortunately, however, most businesses only realize its importance after the fact – after an outage has occurred. Many adverse effects of interruption of service could be minimized or even eliminated with some advanced planning.
Your business should be prepared for the following events: a power outage, network failure, phones system failure, a disaster affecting your workplace or a disaster affecting your region. During most previous disasters, the phones would still work. With the emergence of telecom systems that are powered by local electricity, without power, communications are shut down. Your customers can’t place orders and your business grinds to a halt. Restoring your telecom service then, is essential to restoring your business. Companies that have a telecom disaster plan are better prepared for any outage for whatever reason.
In the past, disaster planning was usually expensive and cost prohibitive to most companies. With today’s technology, there are cost-effective options for even the smallest telecom budget.
What Your Plan Should Do
Your plan can be anything from a written plan on how to re-route your telecom services, to purchasing automatic routing arrangements with a carrier. The plan should define a procedure that will bring back your resources as fast as possible. It should also require redundancy in components and systems to provide continuous operation.
Understand Your Services
When you are designing your disaster recovery plan, you first need to understand all of your services, the value they provide your company and what the impact would be if that service was gone for a period of time. You also need to look at which parts of your services might be likely to fail and how that failing will compromise your business and its connectivity.
Redundancy plays a huge part in disaster planning. A common myth is that all you need to do is have a different circuit from a different vendor. This doesn’t guarantee redundancy. You have to ensure that you have two completely different circuits with absolutely no shared facilities and being fed by different central offices.
Here Are Some Steps to Get You Started
* Take the time to consider what the worst-case scenario would be and plan for it. If you have prepared for the worst case, lesser emergencies will be taken care of as well.
* Define everyone’s roles and responsibilities and make sure they know what they are responsible for.
* Back up your data. Important daily output should be backed up and documented. Ideally, one back-up copy can be kept on site and another off-site.
* Establish a plan for your communications and review these plans with all of your service providers.
* Select an alternate IT location in advance. This may mean a different building, city or state, depending on the severity of the disaster for which you are planning.
* Document your plan in writing and share it with your employees so they know the procedures you’re putting in place. Educate your employees to make sure everyone knows the procedures to follow during an emergency. Make sure all critical names and contact information are included in your document.
* Review your plan quarterly and make sure contact information is always up to date.
Specifically for telecom, here are some points to consider that will reduce the chance of telecom failure and give you a faster recovery from disasters.
* Do you have an Uninterruptible Power Supply (UPS) in place? Is it adequate for your business and for a reasonable amount of time?
* Do you have a current data backup of your PBX system?
* Do you have back up lines if your T1 or PRI goes down?
* Do you have redundant hardware (hard drives and power supplies) if they fail?
* If your system fails, are your incoming calls automatically re-routed to another number?
* Do you have all your data, documentation, licensing codes and passwords backed up and in a safe place?
Disaster planning can end up being more valuable than any other IT project. Disaster recovery strategies are different for every company because every company has different priorities. It’s important to note that it’s never too late to start building and implementing your telecom disaster recovery plan. No one wants a disaster and no one wants to plan for it. However, a Disaster Recovery Plan will protect your business and prevent total loss during an emergency, whether big or small.
Whether a business has only ten employees making a few long distance calls a day, or is a burgeoning enterprise with hundreds of employees conducting thousands of calls and data transfers every hour, it is important for that business to carefully manage their telecommunication costs.
Telecom Expense Management, or TEM, involves the constant monitoring of telecom expenses that accrue monthly. The goal of TEM is to ensure that invoices match agreed upon contract rates and tariffs, and to optimize the services offered by the telecom provider with the needs of the individual business. Effective TEM is an essential accounting task that must be conducted by companies and firms working in virtually all industries.
Billing errors lead businesses to overpay for the services rendered by the telecom provider. These errors can waste money on services that were neither asked for nor used and will significantly eat into profit margins over time. Billing errors can range from honest mistakes made by the telecom provider, to more insidious and deceptive practices that rely on a business’s preoccupation with other matters to sneak changes into the billing terms.
Here are some errors that have been known to occur.
1. Simple Human or Computer Miscalculations
A common error is one in which either a computer or human miscalculation leads to an incorrect total on a billing invoice. The miscalculation may only affect the amount charged for a single telephone call, or it might be one that substantially alters all the monthly charges. These miscalculations can be fixed by bringing them to the attention of the telecom provider.
2. Duplicate Bills
Large telecom providers are susceptible to the same issues that negatively affect any other bureaucracy. With multiple agents handling the same account, confusion and mistakes are likely to eventually occur. If an account is not properly flagged as being billed, or communication between employees is poor, duplicate bills can accidentally be sent to clients. And unless your company is vigilant in detecting duplicate billing, you might be overpaying. Once again, this error can be fixed by bringing it to the attention of the provider.
3. Incorrect Contracted Rates
The agreed upon terms between the business client and the telecom provider may not always be honored. Due to miscommunication between the client and provider or sloppy account management, the rate assigned to the business may differ from the contracted deal that was negotiated when the telecom services were first acquired. This error – especially if the difference is relatively minor – can continue unbeknownst to the client for months at a time. Keen and meticulous oversight of billing statements is needed to spot this error.
4. Unnecessary Surcharges
Surcharges on services that should be included in the contracted plan are sometimes added to an account without the client’s knowledge. Surcharges related to limits on data transfer, available phone lines or long distance use could be tacked onto the monthly bill. These additional fees unreasonably inflate communication costs, and unfairly penalize the client for using services to which he should already be entitled. Knowing what’s in your contract is important here and keeping on guard for any additional fees.
5. Cramming, Slamming and Modem Hijacking
The most unethical of billing errors is the intentional altering of the agreed upon terms between the client and provider. ‘Cramming’, as it is commonly called, involves additional fees that are unrelated to any actual use or services. The provider will select and choose additional ‘phantom’ services and amend them to the original contract. They may be labeled as a ‘Membership Fee’ or ‘ISP Service Fee’, but are in fact nothing more than boldfaced attempts to slyly bilk more money from clients. Occasionally the terms of the original contract are ambiguous and reserve the provider’s right to increase or otherwise manipulate future rates and options. A client must take charge and directly confront telecom providers that engage in this practice. They should ask their provider why they were charged those specific fees and attempt to have them removed.
“Slamming” is the practice of switching a telephone customer’s long-distance service provider to another carrier without the customer’s permission. In recent years, this practice has lessened because customers now have to go through a series of verifications to change their long distance service.
“Modem hijacking” is a variation on cramming. It occurs when software, usually delivered through a pop-up ad, is downloaded onto a business computer over the Internet. It then uses dialing software to reroute the computer modem to dial long-distance numbers. The fees charged for this can be ridiculously high.
6. Unreimbursed Refunds or Credits
Another error involves a late or absent refund or discount from a telecom provider. This occurs when billing errors have been brought to the attention of the provider, but the expected refund is not given. A special rate or discount reserved for business clients may likewise not be actualized. These delays and errors can be frustrating, increasing the animosity between client and provider.
The wide range of errors that can effect your bottom line, and the subsequent monitoring that preventing them entails, is a time and resource drain that is sometimes best managed by professionals who have the industry experience to know both the needs and demands that business clients have. Though it is possible for some small clients to adequately manage their telecom expenses on their own, for most the task is demanding. Effective TEM should not be relegated to beleaguered employees already busy with other daily obligations. Using experienced experts provides the peace of mind to focus on the more important task of successfully managing your business.
In recent years, MLMs have gotten into telecommunications, including local and long distance services and cell phones. Others have developed online services or website products. Today, virtually everything is available from an MLM. Over 2,000 companies in the United States are MLMs and they made over $28 billion in sales in the past year. MLMs employ 13 million people as independent sales people.
Unlike traditional companies that sell to the public, MLMs work on the principal of relationship marketing. Each distributor sells to his friends, family and co-workers. Usually, one of these individuals is interested in becoming a distributor and will sell to his friends and relatives and so on. The system works because each distributor has a vested interest in making it work. The distributor receives a percentage of the sales of the people he has recruited. As well, each distributor is also a consumer of the product being sold. Product and brand loyalty is fierce. There is no need for a store. Everything is sold direct to the consumer and the actual products are shipped to the customer from the MLM warehouse.
A distributor has only so many friends and relatives. What can be done to enhance sales and attract new recruits? One way is to purchase mailing lists or “leads” of customers who have shown, by responding to a generic business opportunity ad, an interest in becoming a distributor. These lists contain the contact information of potential recruits: names, addresses, phone numbers, email addresses and other information.
How are leads generated? Companies such as http://MLMLeadGenie.Com provide leads obtained from newspaper, direct mail and Internet advertisements. They then compile the names and contact information according to phone numbers, e-mail addresses, survey data, gender specific groups, area code, and other categories. In every case, the leads represent people who have indicated they have an interest in working on their own as a distributor for an MLM. Prices of lead lists vary depending on the category and number of leads ordered. The distributor uses the lists for his/her own preferred method of contacting new prospects. Because the people to be contacted want to be contacted, the distributor has a greater chance of getting recruits than with a scatter-gun mailing to people who may or may not be interested in the product.
In addition to buying lists of category specific leads, distributors can purchase the MLM Genealogy Lead List, which provides more than 4.1 million leads with names, telephone numbers, fax numbers and e-mail and mailing addresses. This set of lists is sold to the distributor on a CD. There are also services, such as http://GoLeads.Com, which offer a monthly access to the company’s computer database. http://GoLeads.Com offers leads to 13 million businesses and 200 million consumers in the United States.
The Internet is filled with ideas for increasing leads and multiplying sales. There is a book of customized sales letters that can be downloaded and used in mailings. As well, there are networking events, blogs, websites, books, newsletters, forums and focus groups to share information on generating leads. There is WAHM, the work at home moms network, and the Parentpreneur Club, offering advice to mothers and parenting couples respectively. Several journals and online newsletters can be found online, including Network Marketing Times Online and the Network Marketing Business Journal. Google Adwords can also be a source of new leads.
While MLMs work on the principal of relationship marketing, the most successful distributor is one who looks beyond relationship boundaries and works hard to attract new clients and recruits.
In any large telecoms company, there is the challenge of managing the IT needs over all the sections of the business. As a result, companies are increasingly looking to recruitment and outsourcing firms to find individuals that can provide the right skills, and knowledge to drive a business forward. This often leads to a challenge of implementation, and management of agreements between the company and different vendors. This is why businesses need to develop a clearly-defined multivendor management policy to optimise the returns gained by working with these different suppliers.
To fully optimise a multi-vendor strategy, the following needs to be done.
Consolidate smaller work volumes with the vendors you prefer the most
There is often no need to have a different vendor for all specific functions. Seek out a vendor that has done well thus far and give them more responsibilities (within their scope). Selecting one vendor for different functions will help reduce contracting costs, attract better bids and create economies of scale.
Develop sufficient built-in governance
“It is very important to create a central function that will manage all your vendor relationships in one multi-vendor environment. This will ensure improvements in quality management and proper oversight on all contracts. It will also ensure that no issue falls through holes and brings about a better relationship with vendors” says Tim at wenhamcarter.com, the telecoms recruitment specialist.
In a multi-vendor environment there must not be inflexible and separate solutions that can’t work with one another. It is vital to blend the various contracts to make sure that the various vendors have what it takes to work together and support each other.
Develop an integrated service management method
When there is no accountability, it is easy for finger pointing to ensue. This is why it is important to find out key dependencies with specific vendors to make sure there are proper KPIs in place. This will ensure that problems are detected and solved by the vendor instead of the customer.
Maintain a unilateral contracting model across the vendors
Managing a wide variety of different contracts is extremely difficult. Problems can, however, be avoided by using a master agreement mechanism, as well as adopting a common service level methodology and common service description across the various vendors. This will help create an equal playing field for all, better relationships and also encourage easier management of contracts.
Multi-vendor management may feel complex, but when a business leverages its potential correctly, it can be a great business tool. With proper management of service providers, telecom businesses can improve performance a great deal and get the most out of outsourced recruitment companies; bringing in the best talent to drive business growth.
Today, no distance is longer due to the revolution in the telecommunications technology. It has helped people and businesses tremendously. On one hand, it has made possible to speak to your distant relatives or friends in a matter of seconds, and on the other, it has improved the standard of living by creating numerous job opportunities. You can find all types of job in the telecommunication industry. With higher education, you can earn a respective and rewarding position of a telecom engineer, telecommunication technician, lead telecom specialist and telecommunications contract specialist. To grab the position, a telecommunication specialist resume is necessary.
Before writing the telecommunication specialist resume, you must know what foundation is needed to work in the desired position, and the duties you would be answerable for. The education is the foundation, and the job responsibilities is your duties. As a telecommunication specialist, you will be assembling and arranging the communication facilities for commercial and industrial purposes, looking after a telecommunication project, analyzing and designing the structure of the tower to install antennas, monitoring the function of the wireless device, and troubleshooting communication problems found in the equipments, or connection.
A degree in telecommunication engineering or electronic is compulsory to apply for the job. Any relevant experience from the telecom industry will be a bonus.
Telecommunication Specialist Resume Tips and Guidelines
Remember, all specialist positions need technical skills and work experience. Therefore, make it a point that the telecommunication specialist resume should give much importance on the technical aspects of the job.
Download a standard resume format from the web to fill in the details. Type the contact information and name. Keep it either on the left side of the page or center align it with your full name, and make the font size bigger than other.
Specify the position and your aspiration in the career objective. Make the statement concerning the company’s benefits.
Describe the most dominant technical skills in your profession under a distinct heading naming it ‘Technical Skills.’ Mention it stepwise using bullet points. There is no restriction to limit it to six or eight. You can add more if it coordinates with the job. The skills would be more specific if you are able to extract the information by smartly researching it.
Flash your achievements in a professional manner. Name the projects you have worked in. It could be installing telephone, antennas and broadband facilities to customers’ specifications. Mention how you have provided services to corporate clients and maintained the business relationships in the company’s interest.
For work experience, provide a brief summary of the company you are working, and have worked for. Name the job title or designation you hold or presently holding. Specify the number of staff you have supervised or led in any project. Explain clearly what duties you have performed, how you have planned and organize the project requirements, how you manage to coordinate within departments, and with the industrial and residential clients. Include how you have implemented and practiced new changes for customer service. If you have contributed in saving money by cutting unnecessary expenses in the department budget, the employers would be more than happy.
Add the education details in the telecommunication specialist resume. State the degree, name of the institute and the year. The information should read like this:
Master’s in Wireless Communication Systems.
New York University, New York 2007
Lastly, add references by providing names and contact numbers of prominent people related to the telecommunication industries.
Telecommunication specialists should have the capacity to solve all types of problems related to electronic communications. Further, they must be able to translate the complex details and technical concepts that could be intercepted by people from a different writing telecommunication specialist resume.
The world of today as we know it has gone through many revolutionary changes. Changes that brought people ever more close than they were in the past. Information being conveyed within a matter of seconds, things that were merely words or plans in the past, now are taking shape gradually as the world progresses towards more revolutionary changes. The world that we live and breathe in today, while benefiting ourselves with the endless possibilities that technology has introduced to us, it brought forth a gift unparallel to any other luxury. Little do people know but this rapidly growing telecom market brings on more challenges; for those that are serving as either telecom engineers or performing some other role. These challenges are the key elements that have kept people on their heels and helped them achieve things which were once a dream. To get a better understanding of the challenges, telecom engineers need to undergo a series of telecom training sessions to help equip themselves with better knowledge for future goals.
What are Telecom Training and Executive Coaching?
Training, becoming a vital part to help groom the telecom sector of today, many organizations have started to take up the stance in emphasizing the need for telecom training and executive coaching to help their employees train better for the present as well as future challenges. Existing in today’s ever growing market, companies have to cope up with many different things to stay in the competition. Now this involves the workforce serving their companies to get a better understanding at what they are about the uprising challenges in the telecom industry. People riddle their minds with the question of how telecom training associates with executive coaching. Well training has its importance for the managerial staff as well since they are the ones that are responsible for getting the work done through their team. The training involves getting trainees to learn about
• Learning the key aspects of present challenges
• Developing innovative solutions
• Gaining a better perspective of good customer retention skills
• Learning key controlling factors to retain organizations strategic goals
• Understanding the ever changing customer demands
Planning as well as organizing their goals so that they can help their organization achieve its goals, the managers are people that are always looking forward to gain a better perspective of their present goals. Executive coaching brings a better understanding to them about what they need to prepare themselves with while performing better at their job. Leadership development is also taught to people under the training program so that those with the spark to become a better leader of tomorrow can get a good insight at what they need to gear themselves up with.
Role of Leadership Development in Telecom Industry:
The telecom industry like any other prevailing industry in the market is run by a workforce that requires someone controlling and directing them to get their tasks done properly. The concept about leadership development makes its appearance while discussing about how certain people among the workforce have the proper qualities to perform the task properly and help their team achieve their goals perfectly. They act out as the enabling force that is driving the team towards a profound stage where they learn and adapt, while keeping their aims and the company’s goal in focus.
Giving out leadership development training along with the executive coaching will be a plus for the executives. They will grab on the knowledge to nourish their skills and perform their tasks in cordial manner.
Many corporations organize different workshops where their employees are educated about the modern market trends and the threats that exist. The program mostly teaches them about how to cope with the shifting trend while performing their tasks and goals in an effective and efficient manner.